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Refund Policy

RETURNS POLICY

We believe in a fair and open returns policy, as we understand online shopping can be convenient and want to make it easy.

Returns for refund are accepted on merchandise within 14 days of receiving your order.

To return items they must be in their original condition - unused, unwashed and with all tags attached and associated packaging in original condition.

Sale items and Afterpay orders are also eligible for return.

REQUESTING AN EASY RETURN

Please head to contact us to commence your return request. The portal will take care of all the steps required for complete your return. 

CONDITIONS FOR RETURN

Return postage will be at the buyers expense unless the items received are eligible for 'Faulty Refund'. In this case, Aculio will incur postage.

The return will be accepted where:

  • A return request is submitted to our portal within 14 days of receiving order
  • Original proof of purchase packed with the item
  • The items are in original condition and not worn, damaged, stained or washed
  • All original packaging, tags and labels are fully intact

We recommend a tracked registered postal services, as we do not consider the goods 'Returned' until they have been safely received. Aculio is not liable for loss or damage of goods in transit.

FAULTY REFUNDS

You are eligible for a full refund, within 14 days, including return shipping upon confirmation of garments being faulty. What defines faulty?

  • Manufacturing faults
  • Delivered items differ from ordered items
  • Damage causing product to not fulfil its purpose

All fault confirmation are based on Aculio's assessment once returned. Return shipping costs can be refunded for up to $10 for domestic shipping and international shipping. 

    Please ensure to follow care label instructions, as failing to do so could result in damage to the items which is not covered by our Returns Policy.

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