For studios on Acuity Scheduling
Fill canceled class seats and reduce no-shows in Acuity.
Aculio adds class waitlists to the Acuity account you already use, through a website widget or a hosted-page fallback. When a seat opens, every waitlisted client gets a text. Selective no-show reminders and feedback forms by SMS or email come with it.
No credit card required. Cancel anytime.
Book now at acuityscheduling.com before the class fills again.
Cancellation detected
Vinyasa Flow, 5:30 PM. 9 waitlisted clients texted.
How it works
How do you set up the waitlist feature in Acuity Scheduling?
Aculio fills canceled class seats by detecting cancellations through booking sync, texting waitlisted clients right away, and tracking every delivery.
Acuity knows the class is full. Aculio manages the waitlist queue. Your studio gets one clear alert layer when availability changes.
Waitlist intake
A client joins the line through a dedicated Acuity waitlist service.
Cancellation
One seat opens without staff watching the roster.
SMS alert
Everyone on that class waitlist gets the reopen alert at once.
Seat filled
Aculio records the reopen event and keeps the waitlist activity visible in one place.
Acuity
Keeps the calendar
Classes, capacity, bookings, and cancellations.
Aculio
Runs the alerts
Waitlist joins, seat-open SMS alerts, and reply logging.
Client
Gets notified
They receive the reopen text and follow the studio's booking flow from there.
Native Acuity Scheduling compared with Acuity + Aculio
| Feature | Native Acuity Scheduling | Acuity + Aculio |
|---|---|---|
| Class waitlists | Not supported natively for group classes. Only supports 1-on-1 appointments. | Automated waitlist intake and queue management for group classes. |
| Seat-open alerts | Manual notifications required when a student cancels. | Instant SMS or email reopen alerts to every waitlisted client. |
| Two-way texting | One-way notifications without response tracking. | Tracks replies (YES, CANCEL, LATE) and alerts operators. |
| Webhook limits | Limited to a maximum of 25 native webhooks. | Unlimited. Booking events are multiplexed through one webhook router. |
Operator dashboard
What features are included in the Aculio operator dashboard?
Real-time tracking of waitlisted clients, estimated recovered monthly revenue, SMS delivery logs, and opt-out compliance history.
Acuity stays the source of truth. Aculio adds waitlist recovery for full classes, website embed widgets, and optional appointment no-show prevention through automated SMS sequences.
Waitlisted
42
Across upcoming classes
Recovered
$3.8k
Estimated monthly revenue
Delivered
98.7%
Transactional SMS health
When a class fills up
- 1
A client books the Acuity waitlist-intake service for a full class.
- 2
A cancellation or roster change reaches Aculio through a booking-event sync.
- 3
Aculio verifies capacity, texts everyone on that class waitlist, and tracks every delivery.
- 4
Staff see the reopen event, alert activity, and queue status without watching the roster.
When an appointment is booked
- 1
A new Acuity appointment is booked.
- 2
Aculio sends a confirmation text right away.
- 3
Day-before and two-hour reminders are scheduled automatically.
- 4
Replies like YES, CANCEL, or RUNNING LATE are captured and logged against the appointment.
Free trial
How do I start a free trial for Aculio class waitlists?
Start a 14-day free trial without a credit card. Register, connect Acuity Scheduling, and create your first automated class waitlist service.
- Connect your Acuity account
- Set up the waitlist-intake service
- Preview the seat-open SMS flow
FAQ
Acuity waitlist and SMS questions, answered.
Still unsure? Read the setup guides or ask us directly.
- How do I set up the waitlist feature in Acuity Scheduling for group classes?
- Acuity does not provide a true native waitlist flow for group classes. The practical setup is to create one dedicated Acuity waitlist-intake service, collect the class selection and SMS consent there, then let Aculio map each intake booking into the correct class waitlist and send seat-open SMS alerts when a spot opens.
- Does native waitlist acuity scheduling support SMS alerts for classes?
- Acuity's native waitlist support focuses on one-on-one appointments, not classes. Aculio handles class waitlists by pairing Acuity with one dedicated waitlist-intake appointment flow, then automating waitlist capture, SMS alerts, and seat recovery from there.
- Can Aculio work on websites that embed Acuity?
- Yes. Studios that use Acuity inside Squarespace, WordPress, Webflow, or similar sites can embed an Aculio waitlist widget on the same booking page, while hosted-Acuity users can fall back to the global scheduling-instructions link.
- How do I configure advanced Acuity scheduling SMS reminders for clients?
- Native Acuity SMS workflows are limited. Aculio adds an optional no-show prevention layer with booking confirmations, day-before reminders, two-hour reminders, and reply-aware follow-up for the specific Acuity appointment types the business selects.
- Can clients reply to Acuity text messages?
- Yes. Aculio captures replies in a real inbox and can react to keywords like confirmations, cancellation requests, and running-late messages instead of dropping clients into a dead end.
- Does Aculio replace Acuity Scheduling?
- No. Aculio is an add-on for businesses that already like Acuity but need stronger SMS and waitlist automation without switching to a large studio-management platform.
- How does Aculio avoid Acuity's waitlist blast problem?
- Aculio treats Acuity as the booking system and sends seat-open alerts to everyone on that class waitlist at once, while keeping the reopen and message activity visible for the studio team.
- Do clients join a separate Aculio waitlist form?
- No. In the production setup, clients stay inside Acuity's booking flow. The business creates one Acuity waitlist-intake service once, and Aculio converts those Acuity bookings into the correct class waitlist automatically.
- Does Aculio handle international SMS edge cases?
- Aculio validates E.164 formatting, blocks known unsupported destinations before send, and prevents hyperlink SMS to Turkey where A2P links are blocked.
- Does Aculio help reduce appointment no-shows in Acuity?
- Yes. When the workspace enables no-show prevention, Aculio enrolls only the selected Acuity appointment types into a production reminder sequence, handles reschedules and cancellations automatically, and records reply-driven confirmation or cancellation signals against the appointment workflow.
- Can Aculio send feedback forms after appointments?
- Yes. Studios can build customizable feedback forms in Aculio, choose whether the request is sent by SMS or email, and control the copy, colors, and prompt structure without leaving the workspace.